Frequently Asked Questions

About LookBooker

LookBooker is New York City's biggest and fastest growing booking destination for making salon, spa, and barbershop appointments. We help you browse, book, confirm and pay for your grooming and glamming appointments instantly, online, 24/7.

Someone from the LookBooker team background checks and vets every one of the salons that is listed on the platform, so you can rest assured that the salons, spas and barbershops you see are reviewed by us. That said, we try and make sure that there something for everyone - so whether you’re looking for a low-priced on-the-run manicure, or a full-service no-expenses-spared pampering for your birthday, we’ve got you covered!

We love hearing about your favorite grooming gems, or if you’re a salon, spa, or barbershop owner yourself we’d love to speak with you. Drop us a line on team@lookbooker.co

Currently LookBooker appointments can be made via the iOS app available in the App Store or the Android app available in the Google Play Store. Bookings cannot currently be made through the website. If you are unable to book please get in touch on team@lookbooker.co and we'll be happy to help out!

How LookBooker works

24 hours a day 7 days a week. No more waiting for salon opening times!

Yes. All LookBooker appointments are confirmed instantly – no waiting around for the salon to call or email you back to you to lock in a time. You will receive immediate on-screen confirmation of your booking, along with a confirmation email/SMS containing all appointment and salon details.

The salon will have details of your appointment on hand, but please take your phone so you can checkout and pay after your appointment

Yes! When you are making your appointment just tick as many services as you want from the service menu

Sure! Just drop us an email on team@lookbooker.co and one of LookBooker team members will be in touch to help you find your perfect salon or spa match

Absolutely! Just navigate to the 'My Appointments' screen by tapping the calendar icon in your app and select 'Add Services' to upsize your appointment

Just when you thought getting pampered couldn't get any better, we introduced LookBooker Loyalty Points! Every dollar you spend and every referral you make on the LookBooker app will earn you Loyalty Points that can then be redeemed for LookBooker credit. LookBooker is the only loyalty points system that goes across all of your beauty services - so you can earn points when you get your nails done, your hair did, and your makeup made (and more!) all in one place... then cash those points in for even more pampering!

Appointment cancellations and changes

You can cancel or reschedule for no charge up until the cancellation window set by the salon. In most instances this is 2 hours before your appointment, but in some circumstances may vary and you will be informed of this at the time you place your appointment. If you no-show for your appointment you will be charged a $25 fee because of the hassle caused to the salon. We hate doing this, so please if you need to cancel, do so on the LookBooker app.

You can easily reschedule or cancel an appointment in the My Appointments section of the LookBooker app - just login, tap the calendar icon at the bottom of the screen, and select the appointment you'd like to change.

Payment & Checkout

Not a thing! LookBooker is a free service for our users, and we’re happy to provide it to you!

Head to the My Appointments screen of the app (the calendar icon) and select your appointment. You’ll be able to swipe to checkout from there.

We take your credit card details when you book an appointment, but you don't have to pay until after you've received your services. After your appointment, please open your LookBooker app and you will be promoted to swipe to checkout. You can confirm the final price, and additions or adjustments, your tip amount, and swipe again to finalize.

No problem, just add the additional amount in the “Additions and Adjustments” section of the checkout screen on your app.

Yes. That said, some of our salons and spas do request cash tips. We’ll flag these to you in your appointment notes and please and you can select the ‘Cash’ tip option when you pay for the rest of your appointment on the app.

Salon reviews

Unlike many websites, we only let people who have visited the salon and booked through LookBooker leave reviews on our site, which means the reviews are always authentic, informative, and from people just like you. We don’t edit or modify submitted reviews. It’s our version of quality assurance and making sure every comment can be trusted!

Once you’ve booked with LookBooker and attended your salon appointment, we will automatically email you a review request. You can also review an appointment directly from the My Appointments section of your LookBooker app.

Yes. We prefer constructive feedback, but will still publish negative reviews and ratings to ensure the true consumer experience is always reflected.

LookBooker has a commitment to giving our customers a positive experience. If a business falls below our high quality assurance bar we will work with them to improve their performance and then may take steps to remove them from the LookBooker community

Reviews are checked prior to being uploaded to LookBooker to ensure they do not contain offensive language of inappropriate content. Your review might not have appeared yet if it’s still going through this process or we have deemed it unsuitable for publication.

LookBooker privacy policy

To view our privacy policy click here.

About LookBooker

LookBooker's aim is to provide a superior experience for both consumers and our salons. For salons of all sizes and varieties, here are some of the many things in it for you!

  • 24/7 mobile booking, allowing customers to find and book appointments at anytime, from anywhere, delivering you a higher volume of customers
  • Personalized salon profile page complete with detailed information – an instant and attractive presence in an online marketplace where consumers are browsing for salon just like yours
  • Lower administrative burden for staff so they can spend less time on the phone and more time meeting customer needs in the salon
  • Verified customer reviews will help promote your salon, attract new business, and give loyal customers another channel to spread the good news!
  • Automated SMS and email reminders to lower cancellations

LookBooker is currently available in New York City, though we are expanding to other US cities soon. Let us know where you are and we'll let you know when we can welcome you to the platform!

If you are a business who offers services in hair and beauty – salons, spas, nails, massage, hair removal, tanning or skincare we want to hear from you! Head on over to our Salon Info page and fill out your contact details. A LookBooker representative will contact you within 48 hours. Or simply drop us an email on team@lookbooker.co

LookBooker is a real-time salon booking network that brings together the availabilities of multiple hair and beauty businesses (hairdressers, barbers, spas, massage, nails and more!) and lets consumers browse, book, and confirm appointments instantly from the comfort of their mobile or web device. Our vision is to create a marketplace that connects customers and salons, in a way that is simple, fast, and beneficial for everyone. For salons and spas, LookBooker provides an electronic booking channel that offers the benefits of being customer-focused and available around the clock. We empower you with an attractive online presence, help you reach new customers, improve back end booking processes, and reduce cancellations, while you get on with running your business. Think of us as your 24 hour receptionist and marketer.

How LookBooker works

LookBooker in NYC's go-to marketplace for on-the-go consumers to browse, compare, and book their salon, spa, and barbershop appointments. As your marketing partner, we promote you to our client base through the app and through our associated marketing channels. The end result for you is more confirmed bookings and more clients to love and grow your business with.

LookBooker gives your existing clients a new and convenient way to book appointments with you, 24/7. Just because your clients know and love the beauty services you provide, doesn't mean they want to wait on hold or have to sneak away from their desk at work to call and make appointments with you. Additionally, we help free up your time to look after them when they're in the salon and spa with you - instead of being interrupted by the phone, you can give them the kind of attention that makes them loyal and loving clients of yours forever.

We understand that every salon is different, to help set up LookBooker for your salon, a LookBooker representative will spend time with you and your team to customise your salon profile and service offering and guide you through the setup process. This includes everything from services offered, price range, staff member details, opening hours and more.

If your salon is full at the requested time, LookBooker will offer the client alternative times and days.

Yes. The Online Appointment Calendar allows you to block out times or days where you don’t want to allow customers to book. Alternatively, if you maintain a calendar with one of our integrated software partners (Booker, MINDBODY, Google) your LookBooker calendar will reflect the times blocked off in your calendar system.

Yes. Unlike other “online” booking systems, LookBooker doesn’t send salons more email enquiries or telephone hassle – booking made through us are 100% confirmed on both the consumer and salon end. Consumers live in an instant world and don’t want to wait around for a confirmation; if they have to, they’ll go somewhere else. We provide consumers the convenience of being able to make appointments when it suits them, and saves you from having to take phone calls during peak service periods, or after hours!

Yes! LookBooker caters to all types of salons and spas. All you need to participate is an internet connection or mobile phone. A LookBooker representative will help work with you to setup your account in the way that best works for your business.

We currently integrate with Booker, MINDBODY, and Google Calendar software systems. If you maintain your availabilities calendar via any of these systems we will be able to read your availabilities in real time and send you clients in your quiet periods. We're adding new integrations so check with us if your system is covered, or if you're considering switching software systems we're happy to help advise!

Appointment cancellations and changes

LookBooker sends automated appointment reminders (via email and SMS) to customers to remind them of their appointment with your salon. Experience in other industries has shown that reminder notifications significantly reduce no-show rates; they also mean that your staff members don’t need to spend their time calling customers to remind them of appointments, LookBooker takes care of this for you!

Yes. A verified credit card is required to place an appointment with LookBooker. In the rare instance that a client no-shows for an appointment they will be charged a $25 no-show fee. Thanks to our reminder notification system, this happens in less that 1% of appointments!

Pricing for salon partners

No. We understand that most of our partners are smaller salons, spas, and babershops who aren’t part of a large chain, and we want to partner with your business in a way that is sustainable and helps both of us grow. To find out more about our fees, please get in touch at team@lookbooker.co

No. While it is possible to run promotions and special deals on LookBooker, this is not required and the vast majority of our services are listed at full price.

Salon reviews

LookBooker only allows real clients who have booked through us and attended an appointment to leave a review. By allowing only real clients to leave reviews, and leaving these reviews unedited, we ensure our reviews are the most informative and genuine in the market.

Businesses can receive negative reviews from time to time… whether on the LookBooker site or elsewhere. We suggest the following ways to deal with a negative review:

  • Take the feedback on board. There’s usually some cause to a negative review, and you should view being able to capture this information from your clients as a great way to improve your service offering and consumer experience.
  • Contact the client directly to resolve the differences.
  • Encourage other reviews. Help give other clients a well rounded view of your business by reminding other clients who have booked via LookBooker about the opportunity to provide feedback.
  • LookBooker filters our reviews for inexplicit and offensive language. Please contact our team if you come across any reviews that have not been correctly identified by our filter.
LookBooker has a commitment to giving both our salons and our users a positive experience. If your business consistently receives negative reviews, we will contact you to discuss the reason and try and reach a resolution together. You may also be removed off the LookBooker community.

Reviews provide important transparency between your business and your clients – they help clients make informed decisions and paint a more detailed picture of your business. At LookBooker we firmly believe in the importance of providing clients with reviews so they can compare businesses and services and providing your business with the feedback you need to provide an even better client experience.

LookBooker privacy policy

View our privacy policy here

Your salon login is password protected and it is completely at your discretion who has access rights.